Refund Policy

Last updated: August 10, 2026

Short version: if you paid and didn't get your food, you get your money back. Email us with your pickup code and we'll sort it out.

Full refunds

You receive a full refund automatically when:

The truck declines or cancels your order.
The truck closes or leaves before you can collect.
An item is unavailable and cannot be substituted.
Your order is never prepared.

Cancelling an order

You can cancel for a full refund any time before the truck confirms your order. Once a truck has confirmed and started cooking, cancellation isn't guaranteed — the food may already have been made. Contact us and we'll work it out with the truck.

Something wrong with the order

If your order was incorrect, incomplete, or unacceptable in quality, email us within 48 hours with your pickup code and a short description. We'll review it with the truck and issue a full or partial refund where warranted.

Uncollected orders

Orders that are prepared but never collected are not normally refunded, since the truck has already borne the cost of the food. If something genuinely got in the way, contact us — we look at these case by case.

How refunds are issued

Refunds go back to the original card via Stripe. Most appear within 5–10 business days, depending on your bank.

Requesting a refund

Email us with your four-digit pickup code, the truck's name, the order date, and what went wrong. Contact details are on our Contact page. We aim to respond within one business day.

Please contact us before disputing a charge with your bank — we can almost always resolve it faster directly.